Returns Policy

As all Sontronics products are built with passion and care to the strictest standards, we hope you will be satisfied with your purchase but we understand that sometimes circumstances change and you may wish to return your item.

TO RETURN AN ITEM IF YOU'VE CHANGED YOUR MIND

If for whatever reason you have changed your mind about the product you've purchased, you have 14 days from the date of your purchase to return the item to us (at your own cost) in an as-new, unused condition. NB: For health and hygiene reasons, this does NOT apply to any microphones or popshields that have been used or clothing that has been worn. TO BE CLEAR, WE DO NOT ACCEPT USED MICROPHONES FOR RETURN.

1. Contact us to receive a Returns Number (either reply to your original Order Confirmation email or click the CONTACT tab at the top of the page).

2. Pack up your item and your Returns Form (showing the Returns Number) in plenty of protective packaging.

3. Send it back to the Sontronics HQ address shown below using a tracked service at your own cost.

4. When it arrives back with us, the item will be thoroughly inspected and, assuming it is in the same condition that it was sent to you in, your return will be confirmed and your refund will be processed to your credit/debit card or other original method of payment.

5. It may take up to 72 hours for the refund to be processed, so please check your card statement, bank statement or PayPal account regularly.

PLEASE NOTE Sontronics has the right to refuse a refund or exchange on your returned product if...
• it shows any sign of use such as fingerprints or marks
• the product or its packaging show any sign of damage
• any parts, accessories or documents are missing
• the serial number of the returned item has been registered to another owner
• (in the case of clothing) any labels have been removed or it shows signs of wear or washing

TO RETURN AN ITEM YOU BELIEVE TO BE FAULTY

Any faults or problems MUST be reported to us within 7 days of your purchase.

We have huge confidence in our products and it is extremely rare to find a fault with our microphones, so please follow these steps carefully…

1. Check the Support page on our website first to see if it the problem can easily be solved through the advice in the FAQs section.

2. Contact us directly in case we can offer you some troubleshooting tips or if it's a known problem with something else in your set-up that can easily be solved (from something as simple as switching on phantom power or updating default audio input settings in your PC to more complex solutions).

3. If we have confirmed to you that there may be a fault, we will issue you with a Returns Number and a Returns Form.

4. Pack up your item with the Returns Form in plenty of protective packaging and send it back to the returns address below.

5. Your return will be thoroughly checked and tested and if we establish there is a fault, you can choose to…
• have the item repaired/replaced and returned to you; or
• exchange the original item for something else to the same value or in part-exchange for something of a higher value; or
• receive a full refund for your original purchase cost (for the item and our shipipng to you).

6. If no fault is found, we can return the item to you at a slightly reduced shipping cost and we will include advice on how to get the best results from it or we can offer a refund less the original shipping costs and less a re-stocking fee of 15% of the cost of the product.

PLEASE NOTE: We have the right to refuse refund or exchange if we find that the microphone has been used for anything other than the recommended purpose or if it has been used in such a way that would invalidate its warranty or if it shows any sign of damage or misuse.

RETURNS NOT ACCEPTED/REFUNDS NOT OFFERED

There are some items for which we can not accept returns or offer refunds…
• products purchased over 14 days ago, unless confirmed faulty by us
• items returned to us without an official Returns Form
• microphones that have been used, unless confirmed as faulty by us
• items that have been used for anything other than the recommended purpose or in a way that would invalidate their warranty
• popshields that have been removed from their packaging
• anything that shows signs of use or damage
• products not in their original packaging (such as flightcases, boxes or bags) or with damaged packaging
• clothing with labels removed
• items without accessories or documentation
• any bespoke or personalised products
• gift cards
• anything for which you do not have the original purchase documents

RETURNS ADDRESS

As detailed above, any items being returned to us must be carefully packaged and we ask you to use a tracked and/or insured shipping service as Sontronics/Omnisonic can not be held responsible for any items lost in transit back to us.

You MUST enclose a note to confirm the reason for return and quote the Returns Number that we have issued to you.

Please return your item to:
SONTRONICS RETURNS
Unit 5 Wessex Trade Centre
Ringwood Road
Poole
BH12 3PF
UK

If you are using a courier or shipper that requires our contact details, please use the following:
01202 722583 (outside the UK +44 1202 722583)
shop@sontronics.com